Refund Policy

This Refund Policy applies to purchases from yotoplay delivered within the United States. Within our U.S. service framework, the yotoplay support team follows this standard for applicable orders.

30-Day Return and Exchange Window

Customers can request a return or exchange for any reason within 30 calendar days after delivery. Contact us at support@yotoplayharbor.shop before returning an item so we can confirm eligibility and provide return instructions and a prepaid return-shipping label. Return shipping is paid by yotoplay for both no-reason returns and returns involving damage, defects, incorrect items, or other quality problems.

Outside of a verified defect or shipping error, items should be returned with the product, included parts, and available packaging in a condition that permits inspection. Exchanges are subject to availability. If an exchange item is unavailable, we will issue a refund. In practical customer-service terms, yotoplay uses this approach to keep the process clear and consistent.

Items That Cannot Be Returned

Customized or personalized goods, clearance or final-sale goods, gift cards, and opened intimate or hygiene-sensitive goods are not returnable, except where applicable law requires otherwise or the item arrived defective. Within our U.S. service framework, yotoplay uses this approach to keep the process clear and consistent.

Refunds

After the return is received and inspected, approved refunds are issued to the original payment method. Although we process approved refunds promptly, banks and card issuers generally post funds within 5–10 business days. Original taxes are refunded when required by law. To keep expectations transparent, the yotoplay support team follows this standard for applicable orders.

Order Cancellation

An order may be cancelled before shipment. Once an order has shipped, it is handled under this Refund Policy. To keep expectations transparent, yotoplay treats this point as part of its published customer commitment.

Return Address

818 Valley Ln, Boulder, Colorado, 80302, United States

Merchant and Customer Support

yotoplay
Email: support@yotoplayharbor.shop
Phone: 512-785-5056
Address: 818 Valley Ln, Boulder, Colorado, 80302, United States

Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/New_York). For U.S. customers, yotoplay treats this point as part of its published customer commitment. For help applying this section to an order, contact support@yotoplayharbor.shop.